Joplin Cloud Privacy Policy

Who are we?

The Joplin Cloud web service is owned by Cozic Ltd, registered in England and Wales.

What information do we collect?

In order to operate this service, the following user data is stored:

Financial information is processed by Stripe. We do not store financial information.

How do we use personal information?

We use the email to authenticate the user and allow them to login to the service and synchronise data with it. We also use it to send important emails, such as email verification or to recover a lost password. Occasionally, we may send important notifications to our users.

What legal basis do we have for processing your personal data?

GDPR applies.

When do we share personal data?

We treat personal data confidentially and will not share it with any third party.

Where do we store and process personal data?

Personal data is stored securely in a database. Access to it is strictly controlled.

We may process the data for reporting purposes - for example, how many users use the service. How many requests per day, etc.

How do we secure personal data?

A backup is made at regular intervals and stored on a secure server.

How long do we keep your personal data for?

Disabled accounts are automatically deleted after 100 days. A disabled account is one where the Stripe subscription has been cancelled either by yourself or automatically (eg for unpaid invoices).

When an account is deleted, all notes, notebooks, tags, etc are permanently deleted. User information, in particular email and full name will be removed from the system within 92 days, but archived for an additional 90 days for legal reasons, after which they will be deleted too.

If you would like to have your data deleted immediately after your subscription is cancelled, please contact us.

How to contact us?

Please contact us at support@joplincloud.com for any question.